How Does Your Organization Maximize the Impact of Events?

 Despite the uncertainty of the pandemic, events have remained an invaluable way for people to share knowledge and make connections. We spoke with Vijay Dalwani, who has organized over 200 events and is known across the industry. Vijay Dalwani discussed a lot about the event industry and how it is faring in this Covid-19 situation. Vijay Dalwani said “Event organizers have gotten creative over the past year, knowing that no matter the event type (external or internal) or the format (in-person, virtual, or hybrid), attendee engagement and experience trump everything”.

When events are able to match the event use case to the ideal event type, they are at their most potent. Each of these use cases produces a distinct result, allowing you to add more value to your event programmes. While organiser execution and attendee expectations have changed since the outbreak, this methodology will assist you in achieving positive results and driving business growth in the months and years ahead.

Further Vijay Dalwani said “let your goals lead the way. Whether your events are for internal or external audiences, whether they’re virtual, in-person, or hybrid, they all create business impacts that will serve you, your employees, and your customers. Choosing event types for your audiences will always come back to your event goal—so make sure that your goal and your desired outcomes are clear from the planning phase”.

External Event Use Cases

If external events are your bread and butter, you’ve likely pivoted more than once in the past year. Fortunately, you also understand the many business impacts of customer-facing events. 

Here are some use cases for successful external events shared Vijay Dalwani:

Summits or Conferences

As proven over the past year, virtual summits are the closest we can get to replicating the pre-pandemic conference experience. The most unique virtual events of this type can even generate revenue, whether through ticket sales or by offering on-demand content post-event. As we approach a hybrid future, interactivity will meet flexibility for a unique experience with both global reach and face-to-face impact.

Strategic Announcements and Launches

The most successful announcements and launch events rely on exciting, high-quality content. A great example is an Apple special event—each one is produced to create the same great experience for both the live audience and the virtual one, with cinema-quality camerawork and graphics. It’s no wonder they’re continuously well attended via streaming. 

Regional and Customer User Groups

While these types of events can often generate new pipelines, they also serve the all-important purpose of building community and gathering feedback. A hybrid version of this event type—perhaps in a hub-and-spoke format—can help you think local, target key customer areas, and connect customers from different areas resulting in a more robust networking opportunity for them, not to mention more data for you. Overall, these events can create visibility for your brand and enable influential conversations across the board. 

Webinars and Digital Series

Webinars or pre-recorded content released in a series format are a great way to keep your virtual audience engaged, especially while travel restrictions remain in place and budgets are up in the air. Keep your foothold in the industry by sharing your knowledge in a way that obviously benefits the audience. With this event type, engagement will typically reflect the quality of your content, since there is so much content competing for peoples’ attention every day, and engagement is always on. Think deeply about audience experience.

Internal Event Use Cases

While they may not drive revenue in the same way as external events, internal events can’t be overlooked. Their business impact is measurable through outcomes like a stronger employee culture, which can lead to increased job satisfaction and retention. They can also attract new employees, as well as inspire existing employees to get behind larger corporate goals. 

Here are some use cases for successful internal events shared Vijay Dalwani:

Learning and Development 

This type of event may present as a staff training exercise or a team-building activity. For companies spread across multiple locations—maybe even different continents—a hybrid approach, with speakers broadcast digitally to other branches from a central location, can ensure that every team member gets the same level of training and care no matter where they’re located. 

Employee Resource Groups

Part of creating a great employee experience is ensuring that everyone feels welcomed and included. Hosting monthly meetings for Employee Resource Groups connects like-minded individuals focused on a certain topic, like diversity and inclusion efforts. A gathering of LGBTQI+ employees, for example, demonstrates a commitment to your company values and gives your staff a dedicated platform to share their ideas. This is an extension of learning development that also serves as a programming content knowledge exchange.

All-Hands and Sales Kickoffs

Any kind of corporate retreat or strategy session is perfect for an internal audience. You’ll be more able to control safety protocols with smaller in-person groups, as well as control compliance around social distancing and any testing regulations devised by your company. The ability to gather in person is also proven to facilitate healthy collaboration, a critical part of any successful team or company strategy. 

Employee Celebrations

Celebrating the work of employees and teammates is so important when it comes to retention and commitment. Employee awards, work anniversaries, and any other instances that inspire employee satisfaction will uphold your company culture. The important thing about these internal events is that they continue whether your team is virtual, back in office, or a hybrid of the two. As there will likely be a virtual component in the immediate future, this is a way to humanize the workspace using technology—an important aspect to consider about the future of work.

Recruiting / Employer Marketing

Hiring can be a lengthy and difficult process, but with a recruiting or employer marketing event, you can ensure that applicants know exactly what your company stands for. Events like Amazon Career Day teach prospective employees about the company’s interview process and benefits packages, while also providing them with takeaway skills related to job hunting, such as resume writing and interview skills. Drawing in candidates with sessions like free career coaching is a great way to get them to stay in your space long enough to move down the funnel. 

External/Internal Events

There are always events that feature a combination of external and internal stakeholders, and each one needs special care in its planning to ensure the messaging is targeted towards both audiences. Choosing the right format for these events can make all the difference. 

Here are some use cases for successful external/internal events:

Philanthropic Events

If the goal of your event is to raise money for charity or awareness of a cause, audience expectations are going to be higher than for something like a webinar—and your event and its format should reflect that. When held in person, these events usually involve a level of excitement and indulgence that’s harder to achieve digitally. One way to work around that expectation is to appeal to a different side of the audience. Create an air of authenticity with your event, whether through curated conversations, informative and exciting presentations, or an interactive component such as an auction to help keep up engagement. 

Board Retreats

While the board may be a major part of your organization, they bring an external point of view and hear mainly from internal stakeholders. Usually, these events look like multi-day offsite meetups, but you don’t have to sacrifice the power of these meeting-of-the-minds moments in a pivot to virtual or hybrid. Remember that bringing these two groups together requires a familiar atmosphere that enables easy interaction, and clear ways to share information.

Maximizing the Power of Your Event Program

Events are a powerful tool for building brand awareness and generating leads, but they are much more than that. If there’s a business outcome that you are looking to drive, there’s likely an event use case that can provide valuable support in the process. 

Vijay Dalwani said “Whether you are running events that are internal, external, in-person, virtual, or hybrid—it pays to have a single event platform that can take care of all of your event needs”.